Kingmaker Casino Privacy Policy

At Kingmaker Casino, the protection of your personal data is a matter of the utmost importance. This page sets out the Kingmaker Casino privacy policy in full — detailing exactly what information we collect, how we use it, who we share it with, and what rights you hold as an Australian player. Our practices align with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the European General Data Protection Regulation (GDPR). Whether you are visiting our site for the first time or are already a registered member, we encourage you to read this document carefully so that you understand how Kingmaker Casino handles your personal information at every stage of your journey with us.

1. Identity of the Data Controller

Kingmaker Casino is operated by a company duly registered in Curaçao and licensed by the Government of Curaçao. As the operator of kingmakeraus.com, this entity acts as the data controller responsible for processing all user data collected through the platform. The data controller determines the purposes and means of data processing and is fully accountable for ensuring that all handling of personal data complies with applicable legislation. If you have any questions regarding the identity of the data controller or any aspect of this privacy policy, please contact us at [email protected].

2. Personal Data We Collect

Kingmaker Casino engages in thorough data collection in order to provide a safe, compliant, and enjoyable gaming environment. The categories of personal information we gather include, but are not limited to, the following:

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence, national ID card)

2.2 Contact Data

• Email address
• Telephone number
• Residential address and postcode

2.3 Financial Data

• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction records and account balance information

2.4 Gaming Activity Data

• Game sessions played, bets placed, and wins or losses recorded
• Bonus usage and wagering progress
• Responsible gambling settings and self-exclusion elections

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system, and browser version
• Login timestamps and session duration
• Cookies, pixel tags, and similar tracking technologies (see Section 7)

2.6 Communication Data

• Messages sent via live chat and email
• Records of support interactions
• Marketing communication preferences

2.7 Sensitive Data

In limited circumstances, Kingmaker Casino may process sensitive categories of personal data — for example, information relating to problem gambling identified through our responsible gambling tools. We only collect and use sensitive personal information where strictly necessary and in accordance with the Australian Privacy Principles and applicable law.

2.8 Data from Third Parties

We may also receive user data from third-party sources, including identity verification agencies, fraud prevention services, payment processors, and publicly available databases, to supplement the information you provide directly and to fulfil our legal obligations.

3. How We Collect Your Data

The data collection methods employed by Kingmaker Casino include:

• Direct collection: When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or opt in to marketing communications.
• Automated collection: Via cookies, web beacons, log files, and analytics tools that operate whenever you interact with kingmakeraus.com.
• Third-party collection: From identity verification partners, payment providers, fraud detection agencies, and responsible gambling databases.

4. Purposes of Data Processing

Kingmaker Casino data processing activities are carried out for the following specific and legitimate purposes:

We do not use your personal data for purposes that are incompatible with those listed above. Should we ever wish to process your data for a new purpose, we will inform you and, where required, seek your explicit consent.

5. Legal Basis for Processing

Under the Australian Privacy Act 1988 and, where relevant, the GDPR, every instance of data processing must rest on a valid legal basis. At Kingmaker Casino, we rely on the following bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you accepted upon registration.
• Legal obligation: Processing mandated by anti-money-laundering (AML) legislation, Know Your Customer (KYC) regulations, and our Curaçao gaming licence conditions.
• Legitimate interests: Processing undertaken for the purposes of fraud detection, platform security, and service optimisation, provided these interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing and non-essential cookies, which you can withdraw at any time.

6. Data Storage and Retention

All data storage at Kingmaker Casino is conducted on secure servers equipped with industry-standard safeguards. We retain your personal information for as long as is necessary to fulfil the purposes outlined in this document, and in any event for the minimum period required by applicable law.

6.1 Retention Periods

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

7. Cookie Policy

The Kingmaker Casino cookie policy governs how we use cookies and similar tracking technologies on kingmakeraus.com. Cookies are small text files placed on your device that help us deliver a personalised, functional, and secure experience. By using our platform, you acknowledge and consent (where required) to our use of cookies in accordance with the categories below.

7.1 Types of Cookies We Use

You may manage your cookie preferences at any time via the cookie consent banner displayed on your first visit or through your browser's built-in settings. Please note that disabling certain cookies may affect the functionality of the site. For full details on the specific cookies we deploy — including names, durations, and providers — refer to our dedicated cookie policy page, accessible from the footer of kingmakeraus.com.

8. Sharing Your Data with Third Parties

Kingmaker Casino does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we do share user data with trusted partners and authorities in the following circumstances:

8.1 Payment Providers

To process your deposits and withdrawals, we share the necessary financial personal data with our payment partners, which include providers handling PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfers. These providers are contractually bound to use your data solely for the purposes of transaction processing and are required to maintain appropriate levels of data security.

8.2 Identity Verification and KYC Agencies

We engage accredited identity verification agencies to perform the KYC checks that are mandatory before your first withdrawal. These agencies process your identification documents and cross-reference them against relevant databases.

8.3 Regulatory and Law Enforcement Authorities

We are required by law to share certain personal information with regulatory bodies, law enforcement agencies, and courts when compelled to do so by lawful order or when we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

8.4 Technology and Service Partners

We work with technology partners — including game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — to deliver our 4,000+ game catalogue. These partners may receive aggregated or anonymised usage data to facilitate game performance and compliance functions, but they do not receive your individually identifiable personal data beyond what is strictly necessary.

8.5 Group Companies

We may share user data with other entities within our corporate group for internal administrative and operational purposes, subject always to the same standards of confidentiality and data protection that apply to the data controller itself.

9. International Data Transfers

Given the global nature of online gaming, your personal data may be transferred to, stored in, or processed in countries outside of Australia. Kingmaker Casino ensures that all international transfers of personal information are conducted in accordance with the Australian Privacy Principles — specifically APP 8 — and, where the GDPR applies, subject to appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms recognised by the relevant supervisory authority. We take all reasonable steps to ensure that overseas recipients of your data provide an equivalent level of data protection to that which applies in Australia.

10. Data Security

Kingmaker Casino data security is maintained through a comprehensive suite of technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our key security controls include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal data and financial details cannot be intercepted in transit.
• Data encryption at rest: Sensitive personal information stored in our databases is encrypted at the storage layer, providing an additional barrier against unauthorised access.
• Firewall and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems (IDS) that monitor for and block suspicious activity.
• Access controls: Access to user data is strictly limited to authorised personnel on a need-to-know basis. All staff with access to personal information are bound by confidentiality obligations and receive regular training on information security best practices.
• RNG certification: Our Random Number Generators are independently certified by accredited testing laboratories, ensuring the integrity and fairness of all games.
• Regular security audits: We conduct periodic penetration tests and vulnerability assessments to identify and remediate potential weaknesses in our systems before they can be exploited.

Despite these measures, no system connected to the internet is entirely immune from risk. We therefore encourage you to use a strong, unique password for your Kingmaker Casino account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected].

11. Your Privacy Rights

As an Australian resident, you are afforded a range of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR also applies, you may hold additional rights under European law. The following summarises the privacy rights available to you in connection with the Kingmaker Casino platform:

11.1 Right of Access

You have the right to request a copy of the personal information that Kingmaker Casino holds about you. We will provide this information in a clear and accessible format within 30 days of receiving your request.

11.2 Right to Correction

If you believe that any personal data we hold about you is inaccurate, incomplete, outdated, or misleading, you have the right to request that we correct it. You may update certain information directly through your account settings, or contact us at [email protected] for assistance.

11.3 Right to Deletion

You may request the deletion of your personal information in circumstances where we no longer require it for the original purpose of collection, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that we may be required to retain certain data to comply with our legal obligations, even following a deletion request.

11.4 Right to Restriction of Processing

You have the right to ask us to restrict or suspend data processing in certain circumstances — for example, while a correction request is being verified, or where you contest the lawfulness of our processing activities.

11.5 Right to Data Portability

Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.

11.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling grounds that override your interests.

11.7 Right to Withdraw Consent

Where data processing is based on your consent — such as for marketing emails or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, click the "unsubscribe" link in any marketing email, or update your preferences in your account settings. To withdraw consent for cookies, adjust your browser settings or visit the cookie preference centre on kingmakeraus.com.

11.8 Right to Lodge a Complaint

If you believe that Kingmaker Casino has breached the Australian Privacy Principles or otherwise handled your personal information in a manner that does not comply with the Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these privacy rights, please submit a written request to [email protected]. We will acknowledge your request within five business days and respond in full within 30 days.

12. Supervisory Authority — OAIC

The supervisory authority for privacy and data protection matters in Australia is the Office of the Australian Information Commissioner (OAIC). The OAIC oversees compliance with the Privacy Act 1988 and has the power to investigate complaints and issue enforcement orders. You may contact the OAIC via:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We strongly encourage you to contact Kingmaker Casino in the first instance so that we have the opportunity to resolve your concern directly before you escalate to the OAIC.

13. Data Protection Officer

Kingmaker Casino has appointed a dedicated Data Protection Officer (DPO) to oversee all matters relating to Kingmaker Casino data protection and information security. The DPO is responsible for ensuring that our data processing activities remain compliant with applicable legislation and that your privacy rights are respected at all times. You may contact our DPO directly at:

• Email: [email protected]
• Postal Address: Data Protection Officer, Kingmaker Casino, c/o Registered Agent, Curaçao

14. Responsible Gambling and Data

Kingmaker Casino is committed to promoting responsible gambling among all of its players. As part of this commitment, we process certain personal information — including betting patterns, session duration, and account activity — to identify signs of problem gambling and to facilitate the responsible gambling tools available on the platform. These tools include:

• Deposit limits, bet limits, and loss limits (daily, weekly, monthly)
• Session time limits and reality check reminders
• Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days
• Self-exclusion options for 6 months, 1 year, 5 years, or permanently

Data processed for responsible gambling purposes is handled with the highest degree of confidentiality and is used exclusively to promote player wellbeing. It is not used for marketing or profiling beyond what is strictly necessary for this protective function.

15. Children and Minors

Kingmaker Casino strictly prohibits access to its platform by persons under the age of 18. We do not knowingly collect personal data from children or minors. If we become aware that a minor has registered an account or provided us with personal information, we will immediately delete that data and close the account. If you believe that a minor has provided us with their details, please notify us at [email protected] so that we can take prompt action.

16. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data processing practices, legal requirements, or the services we provide. Whenever we make material changes, we will notify registered players by email and/or by posting a prominent notice on kingmakeraus.com. The date at the top of this document will always reflect when it was last revised. We encourage you to review the Kingmaker Casino privacy policy periodically to stay informed about how we are protecting your personal information.

17. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy, Kingmaker Casino personal data practices, or your privacy rights, please do not hesitate to reach out to us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on kingmakeraus.com
• Support Email: [email protected] (response within 12 hours)

We are committed to addressing your concerns promptly and transparently, and to upholding the highest standards of data protection and confidentiality for every player who trusts Kingmaker Casino with their personal information.

Frequently Asked Questions

What personal data does Kingmaker Casino collect?

Kingmaker Casino collects a range of personal data including your name, contact details, date of birth, government-issued ID, financial information, gaming activity, and technical data such as IP addresses and cookies. Full details of all data collection categories are set out in Section 2 of this privacy policy.

How does Kingmaker Casino use cookies?

The Kingmaker Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are always active as they are required for the site to function. You may consent to or decline the remaining cookie categories via our cookie preference centre. Adjusting your cookie settings may affect certain features of the platform.

Is my personal information shared with third parties?

Kingmaker Casino shares personal information only with trusted third parties — including payment providers, KYC agencies, and regulatory authorities — and only where necessary to deliver our services or comply with legal obligations. We do not sell your user data to third parties. All third-party partners are subject to strict contractual data security and confidentiality obligations.

How do I exercise my privacy rights?

To exercise any of your privacy rights — including the right to access, correct, delete, restrict, or port your personal data — please send a written request to [email protected]. We will acknowledge your request within five business days and provide a full response within 30 days in line with the Kingmaker Casino privacy policy and the Australian Privacy Act 1988.

How does Kingmaker Casino protect my data?

Kingmaker Casino data security is underpinned by 256-bit SSL/TLS encryption, database-level encryption, enterprise firewalls, and strict access controls. Our information security programme is reviewed regularly and our Random Number Generators are independently certified. For urgent security concerns, contact [email protected].

How long does Kingmaker Casino retain my data?

Kingmaker Casino data storage periods vary by data type. Account and identity data is retained for five years after account closure; financial transaction data for seven years. All personal data is securely deleted or anonymised once the applicable retention period has elapsed. Full retention details are provided in Section 6 of this document.

Who can I contact if I have a privacy complaint?

If you have a complaint about how Kingmaker Casino handles your personal data, please contact our Data Protection Officer at [email protected] in the first instance. If your concern is not resolved to your satisfaction, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.